Shipping policy

Order Processing

Orders are typically processed within 2-4 business days, excluding weekends and holidays. Processing time is separate from shipping time.

You will receive a shipping confirmation email with tracking information after your order ships. During product launches, sales, and holidays, processing may take longer.

Shipping Rates and Delivery Estimates

We currently ship within the United States.

Free standard shipping is available on orders of $75 or more after discounts and before taxes.
Shipping rates for orders under $75 are calculated and displayed at checkout.
Standard shipping typically takes 3-7 business days after processing.

Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Address Changes

Please review your shipping address before placing your order. If you need to request a correction, contact us at ironfitnessco@yahoo.com as soon as possible.

We cannot guarantee address changes after an order has been submitted. Once an order has shipped, we cannot redirect it.

Tracking

Tracking information will be emailed after your order ships. Please allow up to 48 hours for tracking updates to appear.

If tracking has not updated for 7 business days, contact us with your order number so we can investigate.

Lost, Stolen, or Missing Packages

If tracking shows that a package is still in transit beyond the expected delivery window, contact us at [support email]. We will work with the shipping carrier to investigate.

If tracking shows the package as delivered but you cannot locate it:

Verify the shipping address on your order.
Check around the delivery location.
Ask household members or neighbors.
Allow 1-2 business days, as some carriers scan packages before delivery.
Contact the carrier and then notify us if the package remains missing.

Iron Fitness Co. is not responsible for packages lost because of an incorrect address entered by the customer. However, we will review missing package concerns individually and make a reasonable effort to help.

Returned-to-Sender Packages

Orders returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect the package may be reshipped after the customer pays the new shipping charge.

Alternatively, eligible merchandise may be refunded after it is returned to us. Original shipping charges are nonrefundable.

Damaged or Incorrect Orders

Inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at ironfitnessco@yahoo.com

Include:

Your order number
A description of the issue
Clear photos of the product and packaging
A photo of the shipping label if you received the wrong item

If the claim is approved, we will provide an appropriate replacement or refund at no additional shipping cost.

Preorders and Split Shipments

Preorder products display an estimated shipping date on the product page. If an order contains both in-stock and preorder items, the entire order may ship when all items are available unless otherwise stated.

Orders containing multiple products may arrive in separate packages. If this happens, you may receive more than one tracking number.